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Since its establishment, our company has always adhered to the integrity style of being highly responsible for the products provided and providing wholehearted service to all users, and has won widespread praise over the years. In order to make your company's products and services more reliable and satisfactory, our company hereby makes the following quality assurance conditions, measures, and commitments: to ensure the provision of high-quality products.
1、 Our company guarantees the conditions necessary to provide high-quality products
1. Possess testing facilities and strict national mandatory product certification (CCC) and ISO9001 quality assurance management scale, introduce manufacturing technology for high and low voltage switchgear products, and ensure product quality meets IEC international standards and national standards.
2. Strong technical support. Our company utilizes computer design and drawing software, as well as computer management technology, to quickly complete the design, drawing, or modification of product primary and secondary diagrams, as well as the arrangement sequence diagram of the distribution room, according to user needs.
3. The selected raw material and component suppliers are all production enterprises with nationally recognized qualification certificates, and have obtained the National Compulsory Product Certification (CCC) certificate and ISO quality system certification. All of their products have been appraised by the original "Two Departments" or the original "Two Departments" at the provincial level, and the supplied products are all products of our company.
4. Adopting production processes, including electrostatic spraying technology and CNC cutting, punching, bending technology, etc.
5. The product can be accepted according to your requirements. Throughout the entire production process, you are welcome to come to our company for supervision and participate in product testing and acceptance. Our company will provide all convenience free of charge.
6. The products are strictly stored, packaged, and transported in accordance with the relevant standards of the National Compulsory Product Certification (CCC) and ISO9001 quality assurance system to ensure that they are delivered to users in good condition.
2、 The measures taken by our company to ensure the provision of high-quality products
1. Total Quality Management System
Assign dedicated personnel from the company leadership and various departments to serve as quality management representatives. Clarify the work functions and relationships of each department, and comprehensively ensure the implementation of the company's quality policy, goals, and plans in accordance with the requirements of the quality system.
2. Contract review system
Conduct regular or irregular contract review systems based on different contract objects. For standard products, the market shall organize reviews in accordance with prescribed requirements, and contracts with a value of over 5 million yuan shall be reviewed and signed by the general manager and vice president of sales. Contracts worth over 2 million yuan shall be reviewed by relevant departments organized by the Vice President of Sales, and then reviewed and signed by the General Manager. For non-standard products, contracts below 2 million yuan shall be reviewed by relevant departments organized by the Vice President of Sales and signed by the General Manager; Contracts below 500000 yuan shall be reviewed by the production, technology, and quality departments.
3. Technical design control system
Firstly, clarify the design control responsibilities and identify the sources of design tasks. Next is to issue design project instructions, prepare design plan task books, obtain approval from the design supervisor or manager, and then proceed with technical design. Once again, the design drawings are reviewed, confirmed, arranged, and produced.
4. Procurement system
Strictly follow the requirements of engineering design components, prepare and approve material procurement plans, sign procurement contracts and technical agreements with suppliers, and then proceed with material procurement. Inspect and verify the incoming materials before completing the warehousing procedures.
5. Production control system
Strictly control production processes and processes, achieve consistency between production schedule and production capacity, organize and implement during the production process, ensure product quality meets the requirements of the purchase contract, and deliver according to the specified deadline. Especially for quality tracking and control of the PDCA cycle in the production process.
6. Inspection and Test Control System
Identify and classify the incoming components, and conduct material inspection and test status control. Secondly, strict product quality inspection and test status control should be carried out on the production process products. Once again, it is necessary to inspect and control the testing status of the final product. Record and archive the inspection and testing status of the product.
7. Non conformance control system
Establish identification and labeling of non-conforming products in production and procurement, isolate non-conforming products, and write a non-conforming product report to clarify the responsibilities and authorities for non-conforming product review and disposal. Then, dispose of, record, and archive non-conforming products, and store non-conforming products.
8. Necessary corrective and preventive measures
For non-conforming products, based on analysis and review, the causes of problems should be identified, and the corrective and preventive responsibilities of the procurement department, production department, and quality department should be clearly defined. Regular corrective and preventive measures should be taken according to the nature and characteristics of each department's work, as part of the annual, quarterly, monthly, and ten-day corrective and preventive task plan. The quality department should regularly conduct corrective and preventive reviews and verifications on relevant departments, checking and verifying the effectiveness and timeliness of activities. At the same time, summarize the successful experiments generated in corrective and preventive measures to better ensure the implementation of the quality system.
9. Market service system
One is to carry out pre-sales services, requiring users to participate in technical clarification, assist users in selection, provide technical training to market users, provide service tools and equipment verification, prepare service documents that meet customer applicability requirements, and achieve dual optimization of equipment systems.
The second is in sales service, strictly following the contract, regularly contacting and coordinating with users, providing timely guidance for installation and debugging, and establishing customer service files after confirmation by users.
The third is after-sales service, collecting information on after-sales service. Handle customer quality complaints in a timely manner. Simultaneously provide spare parts for quality improvement and prevention.